We are pleased to facilitate returns for unworn, unwashed, undamaged, or defective merchandise purchased online within 30 days of the purchase date, providing store credit.
Overview:
- Returns are accepted for STORE CREDIT only, issued via a credit to your online account.
- All returns must be received within 30 days of the purchase date.
- Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
- Orders cannot be changed, modified, or canceled after checkout.
- Contact our customer service team within 3 business days for damaged, incorrect, or missing items.
- FINAL SALE items are not eligible for return.
Final Sale Items Include:
- Intimates
- Swimwear
- Lingerie
- Jewelry
- Face Masks & Beauty Products
- Hair Accessories
- Hosiery
- Mystery Bundles
- Items Explicitly Marked as Final Sale
Items returned in poor condition will be considered Final Sale and sent back to the customer.
Other Items:
- Changes, modifications, or cancellations to your order post-checkout are not permitted.
- Upon completing the return order form, a prepaid shipping label will be provided. A $7.95 processing fee will be deducted from your store credit for each return package.
- If a new purchase is made during the return process, this fee will be waived.
- Exchanges are not currently offered; however, store credit can be used for alternative sizes or colors.
Additional Information:
- Accounts with an excessive number of returns may be subject to suspension at our discretion.
You will need your order number (provided in your order confirmation email) and shipping zip code used for the purchase.
Returns are only issued for eligible items adhering to our return policy. For questions or concerns, reach out to us at any time at [email protected]. We are dedicated to ensuring a positive shopping experience for you.